Privacy Policy

Last updated: September 2026

At Twenty 20 Event Entertainment, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use and protect your data when you visit our website or book our services.

1. Who We Are (Data Controller)

Twenty 20 Event Entertainment is the data controller responsible for your personal information. If you have any questions about this privacy policy or how we handle your data, you can contact us at:

2. Information We Collect

We collect information about you when you fill out an enquiry form, make a booking or interact with our website. This includes:

  • Personal & Contact Details: Your name, email address, phone number and postal address.
  • Event Details: Event date, venue location, times, and service specifications (e.g., LED dance floor sizes, illuminated letter names, video guestbook requirements).
  • Payment Information: Bank details or invoice records needed to process deposit and final payments.
  • Photos & Videos: Event photos or video guestbook recordings taken during your event as part of our interactive photo services.
  • Technical & Usage Data: IP addresses, browser types, device information and pages visited on our website.

3. How We Use Your Information

We use your personal data for the following purposes under UK Data Protection laws (UK GDPR):

  • To fulfil your booking (Contract): To provide quotes, process bookings, arrange setups with venues and deliver our entertainment services on your event day.
  • To communicate with you: To reply to enquiries, send updates and send post-event review requests.
  • To run and improve our business (Legitimate Interest): To monitor website traffic, analyse user behaviour and improve our services.
  • For legal & accounting compliance (Legal Obligation): To maintain invoice records for tax reporting purposes.

4. Cookies, Analytics and Tracking Technologies

Our website uses cookies and tracking technologies to give you a better browsing experience and help us understand how visitors use our site.

  • Google Analytics: We use Google Analytics to track how visitors navigate our site, which pages are most popular, and how long people stay. This data is aggregated and anonymised.
  • Facebook / Meta Pixel: We use the Facebook Pixel to measure the effectiveness of our social media advertising and ensure our ads are shown to people interested in wedding and event entertainment.

You can change your cookie preferences at any time using the cookie settings link on our website. You can also manage or disable cookies through your web browser settings.

5. How We Share Your Data

We never sell, rent or trade your personal information to third parties. We only share data with trusted service providers who help us run our business, including:

  • Web hosting and website development providers.
  • Analytics and advertising platforms (Google and Meta).
  • Accounting and payment processing systems.
  • Venue coordinators (only necessary setup details to ensure smooth access on your event day).

All third-party service providers are required to keep your data secure and process it strictly in accordance with UK data protection laws.

6. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiries that do not result in a booking: Retained for up to 12 months before being securely deleted.
  • Confirmed bookings: Retained for up to 6 years following the event date to comply with UK tax, legal and accounting obligations.
  • Event photos & video guestbook files: Stored securely for a temporary period to allow client access and downloads, after which they are archived or deleted in accordance with our event agreement.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Erasure: Request that we delete your personal data (where we are not legally required to retain it).
  • Restriction: Request that we limit how we process your data.
  • Object: Object to us using your data for direct marketing purposes.

To exercise any of these rights, please contact Philip Harvey at info@twenty20events.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled incorrectly.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with an updated revision date.

CLIENT AREA